UK utilities

The gradual emergence of smart meters, coupled with ever-evolving competitive, regulatory and consumer demands are transforming the way UK utilities and energy retailers need to engage and serve customers. Providing the flexible, enterprise-grade platforms customers need to navigate this changing industry landscape, Oracle has unveiled UK-specific innovations in Oracle Utilities Customer Cloud Service (CCS). New capabilities include the ability to manage new regulatory changes and automatic patching for increased security.

UK utilities

UK-based utilities and energy retailers can now take advantage of built-in, localized capabilities to flexibly manage a full range of UK products and services in a single, streamlined solution. This includes serving price capped domestic customers through to complex industrial and commercial customers. The offering includes analytics and data visualisation tools that empower retailers to draw critical insights about their business performance, cash flow, profitability, and more. Oracle CCS’s robust rating and billing capabilities also support the most complex needs such as SMART prepaid products, time-of-day pricing, electric vehicle charging, tariff caps, and industrial and commercial tariffs.

Delivered in the cloud, this solution enables UK retailers to expertly automate and manage each stage of the customer lifecycle to improve customer outcomes and easily manage customer acquisition and churn whilst reducing the cost to serve.

“UK utilities are currently facing unprecedented challenges but also opportunities. The ability to quickly pivot in the face of evolving market demands and regulations and use data and insights to provide customers and business users with value, far beyond the bill, will be paramount,” said Caitlin Aburrow, director global product marketing, Oracle Utilities. “With these enhancements, Oracle Customer Cloud Service arms UK retailers with the customer intelligence and tools they need to tackle today’s market, with the agility to move with the industry shifts of tomorrow.”

Customer Cloud Service brings together Oracle Utilities’ market-leading customer information system (CIS) and advanced meter data management capabilities into a single meter-to-cash-to-customer solution. Built on the Oracle Cloud and delivered as the industry’s first fully supported Software as a Service (SaaS)-based CIS solution, the offering features automated patching, upgrades, and security – freeing up valuable utility resources. Oracle Utilities was the first technology vendor in the industry to offer these capabilities – now with added UK functionality – in one, connected solution.

With the offering, UK utilities can deliver modern customer experiences and build a more durable and agile business by:

  • Providing outstanding service in every customer interaction, whether serving ten thousand customers or ten million.
  • Bringing new rates, services, and products to market faster, to meet customer demands and support new revenue models.
  • Automating processes and encouraging digital channel adoption to reduce the cost to serve all customers.
  • Addressing customer questions and issues faster with a clear, intuitive user interface.
  • Targeting personalized services and products to customers based on their individual needs.
  • Offering consistent customer experiences across multiple channels, including online and via mobile devices.